Frequently Asked Questions

Pulse Graphix is a full-service creative design studio based in Torcy, France. We specialize in logo design, brand identity, web design, packaging, social media design, print materials, UI/UX design, and presentation design. We serve clients worldwide with a focus on delivering pixel-perfect, strategic design that drives real business results.

Pulse Graphix was founded by Chicco Mutombo Kabundji, a creative technologist with over 21 years of experience in digital design, web development, architectural visualization, and visual storytelling. Chicco leads every project personally, ensuring the highest quality and attention to detail.

Absolutely! While we are based in Torcy, France, we work with clients all over the world. All communication, file delivery, and collaboration happen seamlessly online. We have successfully completed projects for clients in Europe, North America, Africa, and the Middle East.

We work across all industries including technology, finance, healthcare, food & beverage, fashion, real estate, education, hospitality, and more. Our diverse experience allows us to bring fresh perspectives and proven strategies to any sector.

Three things set us apart: (1) Over 21 years of hands-on experience across hundreds of projects, (2) AI-enhanced workflows that let us deliver faster without compromising quality, and (3) a genuinely transparent process — you always know what you are paying, when you will receive your work, and exactly where your project stands.

We are fully bilingual in English and French. All deliverables, communication, and documentation can be provided in either language. We can also work with translators for other languages as needed.

We offer a comprehensive suite of creative services: Logo Design, Brand Identity & Strategy, Web Design & Development, Packaging Design, Social Media Design, Print Design (flyers, brochures, business cards), UI/UX Design, and Presentation Design (pitch decks, corporate presentations). We can handle individual projects or full brand packages.

We do both! We design websites with a focus on user experience and conversion, and we also develop them using modern technologies like Next.js, React, and WordPress. Every website we build is responsive, fast, SEO-optimized, and designed to achieve your business goals.

Yes! In addition to project-based work, we offer monthly retainer packages for businesses that need ongoing design support. This can include social media content, marketing materials, website updates, and ad-hoc design requests. Contact us for a custom retainer proposal.

Absolutely. We offer brand refresh services that modernize and strengthen your existing identity while preserving the brand equity you have already built. We will assess what is working, what needs updating, and create a strategic evolution of your brand.

Yes, we create logo animations, social media motion graphics, animated presentations, and website micro-interactions. Motion design is a powerful way to bring your brand to life and increase engagement across all touchpoints.

Reach out to us! We have a broad skill set and a network of trusted collaborators. If it is related to visual communication or digital design, chances are we can help or point you in the right direction. We are always happy to discuss custom projects.

Logo design packages start from around 300 EUR for our Starter tier, which includes concept exploration and basic deliverables. Our Professional package includes more concepts, unlimited revisions, and a brand guidelines document. Enterprise packages are fully custom. Contact us for a detailed quote based on your specific needs.

Yes, we offer three payment options: 100% upfront (with a 5% discount), a 50/50 split (50% to start, 50% on delivery), and milestone-based payments for larger projects. We are flexible and want to make it easy for you to get started.

Never. Transparency is one of our core values. The quote you receive is the price you pay. Any additional work beyond the agreed scope will always be discussed and approved by you before we proceed. We provide detailed proposals so you know exactly what is included.

Every package includes a dedicated project manager, regular progress updates, source files, print-ready and web-ready formats, and 30-day post-delivery support. Higher tiers add more concept directions, unlimited revisions, brand guidelines, and priority support. Visit our Pricing page for the full breakdown.

Yes, we believe great design should be accessible. We offer special pricing for early-stage startups and registered non-profit organizations. Reach out to us with details about your organization and project, and we will put together a tailored proposal.

Of course! If you start with a Starter package and realize you need more, you can upgrade at any time. We will simply calculate the difference and apply it to your project. Many clients start small and grow their scope as they see the quality of our work.

Our process has six clear steps: (1) Discover — we learn about your brand and goals, (2) Strategize — we develop a creative strategy, (3) Concept — we present initial design directions, (4) Refine — we iterate based on your feedback, (5) Deliver — we hand over all final files, and (6) Support — 30 days of post-delivery assistance. Each step has clear milestones and check-ins.

Timelines vary by project type. A logo design typically takes 1-2 weeks, a full brand identity 3-4 weeks, and a website design 4-8 weeks. We always provide a detailed timeline before starting so you can plan accordingly. Rush timelines are available upon request.

The number of revision rounds depends on your plan. Starter packages include 2 rounds of revisions. Professional packages come with unlimited revisions — we iterate until you are 100% satisfied. Enterprise clients receive unlimited revisions plus priority turnaround on feedback.

We primarily communicate via email and scheduled video calls. For faster feedback, we can also use WhatsApp, Slack, or your preferred messaging platform. You will receive regular progress updates, and we are always available for questions during business hours (9am-6pm CET).

This rarely happens because we invest heavily in the discovery and strategy phases. But if it does, we will discuss your feedback in detail, identify what is missing, and create a fresh round of concepts at no additional charge. Your satisfaction is our top priority.

You will receive all standard file formats including AI (Adobe Illustrator), PDF, SVG, PNG (with transparent backgrounds), and JPG. For web projects, you will also get optimized WebP and responsive assets. For print projects, we provide CMYK-ready files. All formats are organized in a clearly labeled folder structure.

Yes, 100%. Upon final payment, full ownership and copyright of all delivered designs transfer to you. You can use them however you wish without any restrictions. We retain the right to showcase the work in our portfolio unless you request otherwise.

Files are delivered through our branded client portal where you can download everything in one organized package. For larger projects, we also provide Google Drive or Dropbox links. You will receive an email notification when your files are ready, along with a walkthrough of everything included.

Brand guidelines are included in Professional and Enterprise packages. The guidelines document covers logo usage rules, color palette specifications (HEX, RGB, CMYK, Pantone), typography, spacing requirements, and do/don't examples. It ensures consistency as your brand grows and evolves.

Yes! During the 30-day post-delivery support period, you can request additional file formats at no extra cost. After the support period, we are happy to provide additional formats for a small fee. We keep your project files securely archived for at least 2 years.

We use industry-standard tools including Adobe Creative Suite (Illustrator, Photoshop, InDesign, After Effects), Figma for UI/UX design and prototyping, and specialized tools for 3D rendering and architectural visualization. We also leverage AI-powered tools to accelerate certain workflows while maintaining creative quality.

We build websites using modern technologies including Next.js, React, TypeScript, and Tailwind CSS. For content management, we work with headless CMS solutions like Sanity, Strapi, and WordPress. All our websites are optimized for Core Web Vitals, accessibility (WCAG 2.1), and SEO.

We can recommend and help set up hosting on platforms like Vercel, Netlify, or traditional hosting providers based on your needs and budget. While we do not provide hosting directly, we can manage the deployment process and provide ongoing technical support.

Yes! We regularly integrate tools like Calendly, HubSpot, Mailchimp, Google Analytics, payment gateways (Stripe, PayPal), live chat widgets, and social media feeds. If you use specific business tools, we can likely integrate them into your website.

Absolutely. Every website we build is fully responsive and tested across all major devices, browsers, and screen sizes. We follow a mobile-first design approach, ensuring your website looks and performs beautifully on smartphones, tablets, and desktops alike.